Carousel Privacy Policy
Last updated: October 31, 2025
Welcome to Carousel – your online retailer specializing in electronics, perfumes, home appliances, and phone and computer accessories. We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, protect, and share your information when you use our website (carousel.com), our app, or our physical stores.
1. Data We Collect
We collect the following types of data:
A. Data You Provide Directly:
Account Data: Full name, email address, phone number, password.
Order Data: Delivery address, payment details (we do not store full card numbers), order notes.
Communication: Support messages, product reviews, surveys.
B. Data We Collect Automatically:
Browsing Data: IP address, browser type, device, operating system, pages visited, browsing time.
Cookies: To improve your shopping experience (cart memory, recommendations, advertising).
Location data: If you allow location services to be enabled.
2. How do we use your data?
We use your data only for the following purposes:
Purpose | Details | Order processing | Purchase confirmation, shipping, invoicing, order status communication. Service improvement | Browsing behavior analysis, website development, personalized product offerings. Marketing | Sending offers, newsletters, push notifications (with your consent). Security and compliance | Fraud prevention, identity verification, legal compliance. Customer support | Responding to your inquiries, processing returns, providing warranties.
3. Sharing data with third parties
We never sell your personal data. We only share it in the following cases:
Service partners (with strict confidentiality):
Shipping companies (Aramex, DHL, SMSA, etc.).
Payment gateways (Stripe, PayPal, HyperPay, etc.).
Cloud storage providers (AWS, Google Cloud).
Legal authorities: Upon formal request from courts or authorities. In case of merger or sale: If the store is sold, your data will be transferred with prior notice.
4. Protecting Your Data
We implement advanced security measures:
256-bit SSL encryption for all communications.
Passwords are stored using hashing technology (they cannot be recovered).
Regular vulnerability testing (penetration testing).
Restricted access for employees (need-to-know basis).
5. Cookies
Types:
Essential: For website operation (login, shopping cart).
Analytical: (Google Analytics) To understand user behavior.
Marketing: (Meta Pixel, Google Ads) For targeted advertising.
Your Options:
You can disable cookies in your browser settings.
Using “Incognito Mode” prevents tracking.
The “Reject Cookies” button is located at the bottom of the website.
6. Your Rights Under the Law
You have the following rights (in accordance with GDPR, CCPA, and UAE laws):
Access: Request a copy of your data.
Correctivity: Correct inaccurate data.
Deletion: Delete your account and data (excluding legal records).
Objection: Refuse the use of your data for marketing.
Withdrawal of Consent: At any time.
To exercise any right, email us at: privacy@carousel.com
(We will respond within a maximum of 72 hours)
7. Data Retention Period
Data Type | Retention Period
Order Data | 7 years (for tax and legal purposes)
Account Data | Until you request deletion
Marketing Data | Until you unsubscribe
Security Records | 12 months
8. Children’s Privacy
This store is intended for users aged 18 and over.
We do not knowingly collect data from children.
If we become aware that we have collected data from a child, we will delete it immediately.
9. Policy Changes
Any material changes will be announced via:
Prominent notice on the website/app
Continued use = acceptance of modifications.
10. Contact Us
For any privacy inquiries:
Data Protection Officer (DPO):
📧 privacy@carousel.com
📞 800-CAROUSEL (800-22768735)
💬 Live Chat: 24/7 on the website and app
📍 Headquarters: Dubai, UAE
Thank you for your trust in Carousel.
We are committed to protecting your privacy as much as we protect our products.
🛡️ Shop safely, shop with Carousel! 🛒✨